Tanning Supply Shop PHONE CONTACT 888-826-4556
low price guarantee We Ship Nationwide

COMPANY POLICIES

 

Shipping:

All items shipped are fully insured. All shipments under 150 pounds to WI, IL, MN, IA, ND, SD, NE will be shipped via Spee-Dee Delivery Service unless unavailable in that area. All other shipments will be shipped via UPS. Shipping Processing time is generally one business day, but can take up to three days when tanning is in season.

Items over 150 pounds will ship freight please allow 1-5 business days for shipment processing, we have to find a carrier that is available in your area, negotiate rates, pallet the package to the carriers specification etc. This process can take some time, we always try our hardest to make it as fast as possible. When items are sent via freight, you are responsible for getting the shipment off the truck. You may add lift gate service for additional fees, the company will drop the shipment at the end of your driveway. Lift gate service must be setup before we ship ! Any questions or concerns please call 888-826-4556 x103

 

Order Processing Time:

All in stock items have a same day order processing time, special order items are 1-3 business days. Hot Tubs are generally 1-5 business days. Tanning Beds are generally 1-10 business days. Pools are generally 1-7 business days TheraSaunas are 1-5 business days. Gazebos are custom built to order specs taking 2-6 weeks. Grills are 1-10 business days.

 

Returns:

All items have a minimum 10% restocking of the item price, shipping / freight fees are non-refundable. Gazebos, Grills, Tanning Beds, Hot Tubs, TheraSaunas, Pools, and Special Orders carry a 20% Restocking fee, the reason for the large fee is these items are usually special order and we cannot return them ourselves without a hefty fee from our distributors, so we usually have to end up keeping the units and selling them at a discounted price. We do not refund shipping, you the buyer are also responsible for all fees associated with getting the item(s) back to us.

 

Damaged Goods:

All items shipped are fully insured. Make sure you inspect packages before you sign for them. If you even think that there might be damage sign for them as "POSSIBLE DAMAGE". CALL US IMMEDIATELY @ 888-826-4556 so we can get the issue resolved as quickly as possible. We will handle the claim process and get another shipment to you immediately.

 

Payments:

We Accept VISA, Master Card, Discover, American Express, Cashiers Checks, Paypal ( Sales@TanningSupplyShop.com ), C.O.D . We also have many financing options available for our Wisconsin customers.

 

Warranty:

All warranties are responsibility of the manufacture, we will assist you in warranty claims but we are not responsible for honoring a companies warranty.

 

Lowest Price Guarantee:

We will match any competitors on any item we carry except tanning lotions. We price match based on the overall sale ( item + shipping = total ) . Many companies now days will give you a low price and charge you double for shipping. This way you are guaranteed the absolute best price.

 

E-bay Sales:

If you ordered from us on eBay and need assistance please call 920-560-2440 This is a separate department and you will get much faster service than if you were to call the 888-826-4556 number. If you want to know if a order shipped, check your email address registered with paypal & eBay for tracking information.

 

Special Orders:

Special Orders must be paid for up front and in full. Please read Order Processing and Returns above for full terms.

 

Certified Pre-Owned Tanning Bed Warranty:

The standard warranty on our "Certified Pre-Owned Tanning Beds" is 6 Month PARTS ONLY !!! THIS IS LIMITED TO: electrical components, fans, timers, gas struts / shocks, and lamps. THIS DOES NOT COVER: Acrylics, Labor Charges for repair, trip charges, shipping parts, electrical wiring outside of bed ( buck boost transformers, home electrical wiring ).

 

Terms Subject to Change:

These terms are subject to change at anytime without notice to the consumer. If you have any questions please feel free to call us anytime 888-826-4556